Frequent Questions and Answers

Which countries can shop online?

You can shop online from every single country around the world.

We have specific websites translated into their respective languages for:







You can shop online from any other country through


Do you have to be a franchisee to be able to purchase online?

You don’t have to be a franchisee to be able to shop on the site. It’s dedicated to wholesaling for any professional in the textiles industry.


I’m an individual, can I shop on the website?

You’re on, which is designed for online sales for wholesale customers. If you’re an individual customer who wants to shop with us, you should head over to these websites:


When are out of stock products restocked?

If an item is out of stock, you can request for us to send you an email when it’s restocked from the product page. If an article is out of stock and isn’t going to be replaced, we’ll remove it from the site.


Is the product I’ll receive the same that I can see in the photo?

Of course. But you should keep in mind that the colours that you see on the screen may be slightly different to the actual colours due to factors outside of our control, such as the colour calibrations on different computer monitors.


How can I stay up to date with CLP’s new releases and offers?

By registering, you’ll join our database and receive information about our new releases and promotions once a week.

You can unsubscribe from our newsletter at any time by simply sending an email to the address indicated in the same communication.

When do new releases come out?

Every Friday afternoon we upload new additions to the New Releases section of the website.


I’ve forgotten my password; how do I get it back?

Go to Login, then go on the My Account section and click on ‘Forgotten your password?’  "I forgot my password"


How can I be sure that my purchase has gone through?

Once you’ve placed your order, a notice will pop up on the screen notifying you that it’s been processed correctly. This notice includes a direct link to your order where you can check it again.

You’ll also receive an email confirming your order. If you don’t receive one, get in touch with our Customer Care department.

On the My Orders part of the My Account section, you can also access your orders and check them whenever you like.

How do I find out the status of my order?

On the My Orders part of the My Account section, you can access your orders and check its status in real time.

Can I remove an item from my order?

You can remove any item in your basket that you don’t want as long as the order hasn’t been processed.

Can I cancel my order?

You can cancel an order as long as its status is listed as ‘Pending’.

What should I do if I receive a faulty item?

All of our products go through rigorous quality control checks, but in the rare event you receive a faulty item, contact us through


What should I do if I receive an item I didn’t order?

If this happen to you, please contact us on [email protected]